EAP should be promoted to staff as a confidential and external professional service to assist with any personal or work related concern. Individual confidentiality is essential.

Counselling is designed to be brief and solution focussed where appropriate. With regard to work place issues the worker is encouraged to improve their communications with management to resolve the conflict.

A manager may discuss with an employee their concerns about the workers personal issues and the impact it may be having on their work and suggest to the employee to contact Psychological Health Interventions.

A manager can contact a Psychological Health Interventions counsellor to obtain advice on how to effectively address the situation with the worker.

Staff may attend counselling during work hours, however in most cases they are not paid to attend and will be required to take sick leave, annual leave or time in lieu.

Should the services of a Psychological Health Interventions counsellor be required, the employee or manager should contact Psychological Health Interventions on 1800 424 635. Contact will be established as soon as possible to discuss the incident (in the case of defusing or Critical Incident Stress Debriefing) or to make an appointment with the employee.

A phone counselling session may be necessary until a face-to-face appointment can be conducted.